Our Member Support Team is here to help with any member related questions. They can be contacted at help@modernhealth.com. Please note that Member Support only supports requests from members.
How can the member contact Member Support?
help@modernhealth.com
When should I direct my member to help@modernhealth.com?
- The member experienced Tech issues on their end
Trouble with accessing session on Zoom, app related issues, etc. - Member has questions about their benefits
Dependents, session allotment, benefit cycle - Member has questions about verifying their Health Plan (HPI)
Payment, sign up process, etc. - Member needs to be re-matched to me (provider)