All provider related questions should be sent to provider@joinmodernhealth.com. Please note that we do not have a chat or phone number to provide support at this time. Our Provider Support Team works Monday - Friday and will follow up with you within 2 business days.
What is the contact information for Provider Support?
Why would I reach out to provider@joinmodernhealth.com?
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Technical / platform issues
Trouble accessing or using the Provider Dashboard, calendar, Zoom links, notes, or invoicing features. -
Questions about invoicing for sessions.
Scheduling, no‑shows, and cancellations -
Continuity of Care questions
Additional sessions -
Payment / Billing Platform
Questions about missing payments, updating EIN, or tax information. -
Contracting, rates, and referrals
Asking about rate increases, wanting more referrals, or clarifying contract status. -
Going out of Office
Notifying the team that you will be out office after taking the proper steps, for internal notation. -
Profile updates
Bio update, profile picture, or updated email. -
Health Plan Integration (HPI) related questions
Invoicing, Scheduling, auto cancellations, etc. - General “how do I…?” questions