On a monthly basis, you will receive a report containing anonymous summarized feedback from your client sessions. The previous month’s report will be sent directly to you during the first week of every month. Member privacy is very important to us so please keep in mind you may notice a few changes and edits to how much we share as we iterate on this report.
The purpose of this report is to
- Provide insight into your performance over time through feedback provided by your clients.
- Compare your performance to all of the coaches in our network.
Coach Performance Dashboard
Overview of Each Section
Ratings Performance
- Average Rating - Last 7 days (top left) indicates your average rating in the last 7 days. If no data is available, that means there haven’t been enough members that provided feedback to keep members anonymous.
- Average Rating - Last 30 days (top middle) indicates your average rating in the last 30 days. If no data is available, that means there haven’t been enough members that provided feedback to keep members anonymous.
- Average Rating - Last 90 days (top right) indicates your average rating in the last 90 days. If no data is available, that means there haven’t been enough members that provided feedback to keep members anonymous.
- Modern Health Average Rating (bottom) is the Modern Health Average Rating from the last 30 days. This is the average, aggregate rating across Modern Health’s entire coach population.
Lifetime Ratings
- This pie chart is a visual of all of the ratings you’ve received since becoming a Modern Health coach.
Trend in Average Coach Rating
- This graph is your rolling monthly average rating. If you are consistently rated very high, you may not see much fluctuation month over month in the graph. The average on the line in the top right of the chart is the average rating across the past 6 months.
Positive Feedback
- This graph is the positive feedback members share about their visit with you. The percentage indicates of the people that provided feedback, how many people chose the given quality. This percentage is gathered from the number of clients that gave you positive feedback, not the number of members you worked with.
Categories:
- Listened to me
- Challenged me
- Developed a plan
- Asked good questions
- Supported me
- Understood me
- Had expertise
Constructive Feedback
- This graph is the constructive feedback members share about their visit with you. The percentage indicates of the people that provided feedback, how many people chose the given quality. This percentage is gathered from the number of clients that gave you constructive feedback, not the number of members you worked with.
Categories:
- Asked better questions
- Less directive
- Listened more
- More empathetic
- More engaging
- More Supportive
Please note if we do receive any negative feedback from your member(s), we will reach out directly to you to relay it to you.
Engagement Performance
- Total Engaged Members (top) shows the number of members that have had at least 1 session with you in the last month.
- Percentage of Matches Completing 1st Visit (bottom left) shows the number of matches you receive that end up completing 1 session over all time. This is not an accurate reflection of month to month performance because this represents the total coach history performance. This number may fluctuate every report because the number of new matches you receive and number of 1st sessions that are completed can vary every month.
- Percentage of Members with 2+ Sessions (bottom middle) shows the number of members that have completed 2 or more sessions over all time.
- Time From Match to First Session (bottom right) shows the average time (in days) from a match to the 1st completed session.
Funnel of Coaching Visits per Member
- This graph shows the number of members you’ve had at each session count. This graph shows the member’s retention over time. Ideally, you would want the graph to stay as flat as possible.
Completed Visits Over 3 Months
- The graph (left) shows the number of completed sessions you have each week over the last 3 months. The purpose of this graph is to give more insight on how your weekly session count is fluctuating. This graph does not align with our payment timelines, so it will not be a perfectly accurate way to reconcile payments.
- Sessions Completed Last 7 days (top right) the number of sessions you’ve had in the last 7 days.
- Sessions Completed Last 30 days (middle right) the number of sessions you’ve had in the last 30 days.
- Sessions Completed All Time (bottom right) the number of sessions you’ve had over all time.
Member Health and Progress
- The top rectangles show of all the members who provided feedback, the number of members who specifically reported that they felt their provider was able to help them, improved their wellbeing, and worked on agreed upon goals.
- The Green/Yellow/Red thresholds are determined by the aggregated score of the WHO5 test. In general, you can think of these cutoffs as dividing the total range into thirds.
Common Questions
- How will I receive my report?
You will receive an email from Looker (noreply@lookermail.com) with the subject line: Coach Performance Dashboard (External). If you don’t see an email from Looker in your inbox, please check your spam mail. Within this email, your performance dashboard will be attached as a PDF. Please download the PDF to view your report. - How often will I receive my report?
You’ll receive an email with your report on the first of each month. - How far back does the data go?
The engagement date of the report will be from the first to the last day of the previous month. - How should I be reading this report?
Please reference the guide in the previous section: Coach Performance Dashboard Overview of Each Section which describes each section of the report. - Will we get live access to my report?
This is something we’d like to provide access for in the future, we don’t have an external facing live dashboard ready yet. Note: The report is intended to be reviewed via the attached PDF. At this time, coaches do not have log in credentials to view the live report. - Who should I reach out to if I have questions about the report, or am concerned that data in the report is not accurate?
We will not be sharing anonymous qualitative feedback with coaches (quotes from members) since we currently do not have an automated system for making sure the qualitative feedback we give is anonymous. We host weekly and biweekly care support sessions for providers with any questions or concerns. Additionally, please feel free to reach out to provider@joinmodernhealth.com with any questions related to this report. - Why is my Performance Dashboard blank?
Please note that any changes to your name within your profile may impact data generation, so please notify the Provider Support Team (provider@joinmodernhealth.com) of any updates, and they will adjust your report accordingly.
A quick note on privacy
To maintain member’s anonymity, we’ve set minimum thresholds on any of the graphs that involve member ratings. There must be a minimum of 10 ratings (not necessarily 10 unique members) for these graphs to populate