How do I view my client's well-being assessment scores?

Members complete clinical assessments at various points throughout their well-being journey including the WHO-5, GAD-7, and PHQ-9. You can now view their responses to these assessments in their Client Profile Tab.

Written Instructions

1. Begin by navigating to the Client Profile Tab on the Clients Page of your dashboard.

2. In the Member Profile, you have the option to view specific assessments completed. This will enable you to track progress of completed assessments, have more insight into each response, view the total scores, and dates of completion.
    

   

   1.  [COACHES] you will have access to your client's WHO-5 scores.

   2. [THERAPIST OR PAMM] you will have access to your client's WHO-5, GAD-7, and PHQ-9 scores.
       

      

3. In order to see how your client responded to each item of the assessment, click "View" which will take you to an expanded window with your client's complete score history. 
    

   

Please reference this chart for more information on these assessments and associated scores:

Assessment Name	Purpose	Total Score Range	General Score Interpretation
The World Health Organization- Five Well-Being Index (WHO-5)	Measures general well-being and feelings like cheerfulness, calmness, and energy over the past two weeks. Responses are rated on a scale from “at no time” to “all of the time”		Studies suggest that a score of 28 or below indicates possible depressive symptoms. However, this determination cannot be made from the score alone and requires follow-up with your member during your next session.
Patient Health Questionnaire-2 (PHQ-2)	A 2-item screener that measures two core depressive symptoms: Loss of interest or pleasure Depressed mood  These symptoms are assessed over the past two weeks in order to determine whether the full PHQ‑9 is warranted.		The PHQ-2 consists of the first two questions of the PHQ-9. Studies suggest that a score of 3 or more on the PHQ-2 suggest possible clinical depressive symptoms and further evaluation is recommended with the PHQ-9 and follow-up with your member.
Patient Health Questionnaire (PHQ-9)	Used to identify depressive symptoms over the past two weeks, and includes a single screening question (Item 9 of PHQ-9) on suicide and self-harm risk. This article for Therapists/PAMM provides guidance if/when a member ever endorses this item on the PHQ-9, and for coaches, if the Crisis Alert is triggered.		Studies have suggested that PHQ-9 total scores of 5, 10, 15, and 20 align with cutpoints for mild, moderate, moderately severe, and severe depressive symptoms, respectively. As with other clinical assessment scores, these scores are a guide, not a diagnosis. Item 9 of the PHQ-9 is a single question on suicide and self-harm risk, and studies recommend more thorough follow-up risk assessment if your member endorses this item. See this article for guidance on follow-up.
Generalized Anxiety Disorder-2 (GAD-2)	A 2-item screener that measures two core generalized anxiety symptoms: Feelings of nervousness or anxiety Uncontrollable worry These symptoms are assessed over the past two weeks in order to determine whether the full GAD-7 is warranted.		The GAD-2 consists of the first two questions of the GAD-7. Studies suggest that a score of 3 or more on the GAD-2 suggest possible clinical anxiety symptoms and further evaluation is recommended with the GAD-7 and follow-up with your member.
Generalized Anxiety Disorder-7 (GAD-7)	Used to identify generalized anxiety symptoms over the past two weeks.		Studies have suggested that GAD-7 total scores of 5, 10, and 15 align with cutpoints for mild, moderate, and severe anxiety symptoms, respectively. As with other clinical assessment scores, these scores are a guide, not a diagnosis.

For a brief overview on viewing well-being assessment scores, please reference this video: