It's important to clarify that Members do not have access to a full 'Directory' of in network providers on their app nor is there a search function within the Provider selection screen.
Members will complete an initial well-being assessment which will determine their care needs. After this they are shown a list of providers the algorithm selected who best fit their needs based on a variety of signals, including but not limited to: their well-being assessment scores, focus areas, and personal preferences such as language and availability.
If a member is wanting to be matched with you and you are not appearing in the listed Providers within their app, the best route is for the member to directly contact our Care Matching team by emailing help@modernhealth.com and requesting to be manually matched with you. The member must request this to allow them to provide consent to this match.