Troubleshooting

Session Reporting Issues

• Why am I unable to submit an invoice?
• How do I report a session that was not previously scheduled?

Calendar/Scheduling Issues

• How do I update my dashboard time zone?
• [Therapists] Scheduling FAQ
• How can I resolve a double booking?
• Why am I not receiving matches?
• Why is my availability showing incorrectly?

Zoom Issues

• Why can't I access Zoom for my scheduled sessions?
• Why am I unable to connect to my client via Zoom?
• What do I do if my client cannot find the session Zoom link?

Miscellaneous Issues

• Why Can't a Member Find Me?
• When will my client's sessions renew?
• How do I request additional sessions for my client?
• Why can't I find my client in the dashboard?

Report a Tech Issue

• How do I report a client issue or technical bug?