December 12, 2025: Please note that this feature is currently only available to a small Pilot group of therapists.
This article is designed to help Modern Health providers quickly find clear answers on the new Session AI draft note feature available in the Provider Dashboard.
Session AI to Support You and Modern Health clients
At Modern Health, we’re committed to building tools that help you focus more on quality care and less on administrative tasks. That’s why we’re excited to introduce Session AI as our newest initiative designed to enhance your note taking behind the scenes while helping to elevate the quality of care you provide.
As Modern Health’s Clinical Leadership team shared in this article, we see AI as a powerful assistant in improving care quality and provider well-being.
Client Privacy
When clients register and access care through the Modern Health platform, they acknowledge Modern Health’s HIPAA Notice, which allows Modern Health to use protected health information for HIPAA-permitted purposes. Modern Health uses Session AI data only as permitted by HIPAA and our HIPAA Notice. All Session AI data is securely stored in accordance with HIPAA privacy and security requirements.
Overview and Technology
The goal of Session AI is to draft high-quality, clinically sound notes that you can review, edit (if needed), and save into the client’s record, along with their Progress Notes.
Modern Health clients who are eligible for Session AI (currently defined as US-based, English-speaking, adult clients meeting with a US-based therapist) are notified about Session AI when they book their session, as well as in a follow-up reminder email, and via a pop-up screen at session login. Clients are also directed to the Member Knowledge Center for more information in all email notifications, and in the pre-session notice.
All recording will be defaulted to off, and clients will have the option to allow or not allow recording prior to joining the session. Providers have the ability to turn off the recording in the Zoom at any time. For recorded sessions, a transcript will be generated at the end of the session and sent to Modern Health for secure storage. This is consistent with how session recording is typically done in medicine.
It's important to distinguish between two different features: the new recording feature, and the existing accessibility feature of transcription.
The recording feature uses audio recording to produce a separate transcript (i.e., converting the voice recording to text), and that transcript is what we will process and store in Modern Health systems. Video and audio recordings are never stored in Modern Health systems and are automatically deleted within minutes of the session ending.
Zoom’s transcription feature only relates to closed captioning, which is an accessibility feature that Zoom offers and owns. This is only enabled if the provider activates the “Closed Captioning” feature explicitly. The Closed Captioning (CC) feature produces a “Transcript,” which a client and provider can use for accessibility purposes and will be what appears on the side during the live session. This transcript only exists within the Zoom meeting and is never stored or downloadable anywhere outside of the meeting, including by Modern Health.
To learn more about closed captioning, please visit this How can I turn on closed captions in Zoom? article in our Knowledge Center.
There will also be a persistent blinking red dot that says “Recording” in the top right of the Zoom application while recording remains active.