You can confirm an invoice was submitted on the Sessions page of the Modern Health Provider Dashboard by navigating from upcoming sessions to past sessions. You will know the invoice has been successfully submitted when the Actions column reflects Submitted.
You may confirm that an invoice has been submitted in the Sessions page of your Modern Health dashboard.
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Start by using the arrow to the left of "Upcoming sessions" navigate to your past sessions
To confirm that an invoice has been submitted for a session, please ensure that the session status is either "Completed", "Late Cancellation", or "No Show" and that the 'Actions' column has a "Submitted" status. Please refer to "What does the session status indicate?" for more information on session statuses.
Please note: When your client cancels a session within the 24 hour period, the system automatically recognizes this as a late cancelation and submits the invoice for you so no further action is required.
Step-by-step instructions:
When will I get paid for the session I just invoiced for?
Modern Health processes invoices every Thursday. All invoices submitted at or prior to 4 pm PST on the Wednesday before processing day will be included in that week’s billing cycle. Payments may take 2-3 business days to become available in your Hyperwallet account.
To confirm if the session has been paid out, check the transaction history of your Hyperwallet account. Please refer to "How can I check if I was paid for a session?" for more information on how to reconcile payments.
What should I do if I forgot to schedule the session in the Provider Dashboard?
Please email provider@joinmodernhealth.com with the following information if the date and time of the session has passed and you need the session manually entered:
- Client's initials
- Name of their employer
- Session date
- Time (including timezone)