What does the session status indicate?

The Sessions page lists all past and upcoming sessions, each with a status indicating invoicing and attendance details. Statuses include Scheduled (not yet conducted or reported), Completed (held and invoiced), Cancelled (released back to the client’s balance), Late Cancellation (cancelled within 24 hours, invoice auto-submitted), No Show (client missed session, provider paid), and Completed Credited (session and payment restored). Timely invoice submission and proper session management are essential for accurate records and payments.

The Sessions page is home to all sessions, both past and upcoming. There is an individual line item for each session conducted. Within this line, you will notice the session status as seen below: 

Below you will see a list of available invoicing options and the appropriate circumstances in which they can be used. 

Session Status	Meaning
	The 'Scheduled' state means the session has either not been conducted yet, or the session has not yet been reported. This status will keep a session from your client's allotment 'on hold' (they will see their total count be deducted), but until the invoice is submitted, you as the provider will not receive payment. It is best practice to submit invoices for sessions within 5 days after they occur to ensure accuracy of the status and receive payment in a timely manner.
	The 'Completed' state means that the session has been successfully conducted with your client and that an invoice for the session has been submitted.
	The 'Cancelled' state means that the session has been 'regularly' cancelled. There are a few ways in which a session can be cancelled: Cancelled by the provider Cancelled outside of 24 hours by the client Cancelled because the client decided to un-match with you as a provider or they have become ineligible for the Modern Health benefit  When a session is cancelled, the session count that is kept 'on hold' with the booking will be released and made available in the member's remaining session balance once again.
	The 'Late Cancellation' state means that the session was cancelled within 24h of the session start time. Late cancellations can be submitted in two ways: The client decides to cancel on their web or mobile application within 24 hours; You fill out the Invoice Form and mark the session's attendance as a 'Late Cancellation' When your client cancels within 24 hours of the session, the provider dashboard automatically registers that as a late cancellation and submits the invoice for the session on your behalf. There is no action required in this case.
	The 'No Show' state means that client did not show up to the session.  If after joining the session and waiting for at least 10 minutes and reaching out via Messages or email, the client does not show up, you may report this session as a 'No Show'. The client will lose a session for this and you will receive payment for your time
	The “Completed Credited” state means that the session has been returned to the member’s allotment and you, the provider, will also be paid for your time.  Please note that only Modern Health employees are able to invoice sessions as “Completed Credited.”

It is important to note that you as the provider may be flexible and allow a client to reschedule a session within the late cancellation window without being penalized. However, you must ensure that you cancel any scheduled appointments so that the booking does not keep a session count 'on hold' from the member's allotment.

You are currently only able to see the cancel session button up until the scheduled end time for the session. If you would like to regularly cancel any scheduled sessions that did not occur and no longer see the option to do so on the Dashboard, please contact Provider Support ([e-mail]) for assistance.

If you have any other questions regarding submitting an invoice for a session and updating the status, please refer to:

1. How do I submit an invoice? (Sessions page)
2. How do I confirm an invoice has been submitted?