Connecting your calendars to the Modern Health provider dashboard ensures that clients can book sessions directly with you within their web or mobile application. An easy way to check and see if your availability is being accurately reflected to your clients is through the 'Preview availability' feature.
In the event that your availability is showing incorrectly or there are some inconsistencies with your connected calendars, we have provided a few helpful tips and scenarios that you can use to troubleshoot:
Ensure your calendars are appropriately connected
For more information on connecting your calendar and reviewing your connections, please see the following 2 videos. More specifically, you will want to ensure you have the appropriate toggles on.
Confirm that you have no events on your calendar(s) blocking your availability
Whether it is an entire week blocked off or just a specific time slot, it is important to review all connected calendars at the time in question and confirm that there are no existing events scheduled that would mark you as 'Busy'.
A common mistake we see is mistakenly placing an all day or all week event across your calendar which will mark you as 'Busy' for the entire time period.
Your dashboard will only read your event blocks on you connected calendar when it is labeled as "busy." If these events are labeled as "free" instead of "busy" in your calendar, your dashboard will read these times as available. To update these events, you will need to navigate to your connected calendar and select the event that you would like to update, select edit, update the event to either "free" or "busy" based on what you are trying to accomplish.
Disconnect and reconnect all connected calendars
Disconnecting and reconnecting your calendars is the best option as a “turning it off and on” solution. We find that this usually clears up more stubborn calendar issues. To disconnect,
1. Click “review connections” at the top of your home page.
2. Select disconnect all connected calendars.
3. Give the system a refresh, then reconnect all of your calendars using the “add calendar” button.
You can use the following FAQ pages for support on disconnecting and reconnecting.
Note: 'Resync' and 'Disconnect' will not impact existing scheduled sessions. We recommend using the 'Resync' option as the first step. If this does not do the trick, disconnecting your calendar and then adding it back usually helps resolve most issues related to inaccurate availability.
Clear Cache
You can attempt to clear your cache & cookies from your browser as a last resort. Occasionally, the webpage can run into unexpected errors when the cache file has not been cleared in a while.